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Citrix workspace hangs |
Citrix Workspace app – Carl Stalhood - 5 answers to this question
Connect and share knowledge within a single location that is structured and easy to search. I have recently rebuilt my PC with the following specifications, but am seeing frequent freezing requiring a hard reset.
I have been investigating for quite some time but not able to pinpoint the root cause. I have updated everything to the latest — BIOS, chipset, drivers etc. And there are no issues with any hardware overheating.
I use my PC to use Citrix to connect to work remotely and I typically see the issue when on Citrix or when switching between my host PC and the Citrix session running in full screen mode. However I have been seeing my PC freeze again in increasing frequency — maybe once per day. However, Zoom was still working I could hear people and they could hear me , which was a bit weird, but I couldn't press any key or do anything.
I don't get a BSOD or anything. The biggest problem I have is that I have no idea what is causing it. I don't see anything in Event Viewer. It is also a brand new Windows 10 clean reinstall. Do you know what version of Citrix is being used at the server?
Citrix Workspaces doesn't work very well with older version of Citrix that used to use Citrix Receiver. Worth trying to see if it helps. Thanks for your reply. I will instruct the users to try this for sure instead of forcing a restart by the power button. I'm trying to find out if this is happening also to users that owns the latest Windows update 20H2 and also I realised that it is not happening to users with old Citrix Workspace versions like Citrix Receiver 4.
We have the same issue with all the computers W10 after update to 20H2 or newer. We detect other requeriment: if user connect directly to a Storefront VDI works fine but if user connect through NS-Storefront the problem appear very 5 minutes. But the reg entry to disable the hardware acceleration sure worked for us in a majority of cases. We had a monitoring detection for user initiated citrix client resets.. But at least reporting if that setting fixes your issues, will bring their attention and priorities toward it.
There is also another request in for adding the hardware acceleration setting to the advanced settings within the client tray and installer. You will be able to leave a comment after signing in. Welcome to the Citrix Discussions. Our site does not support outdated browser or earlier versions. Learn more. Follow, to receive updates on this topic. Sign in to follow this Followers 0.
Ian Dale 8. Ian Dale Enthusiast 8 Members 50 posts. Posted October 16, Regards, Ian. Share this post Link to post. Share this post Link to post. Recommended Posts. Mark this reply as best answer, if it answered your question. Upvote if you found this answer helpful or interesting. Posted April 24, Please sign in to comment You will be able to leave a comment after signing in Sign in now.
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